Carters Green Healthcare Services are regulated by the care Quality Commission. Carters Green Healthcare Services is registered to provide “Personal Care”. When CQC assess the quality of our service they inspect under 5 headings (key Lines of Enquiry) KLOE’s
CQC Status
The 5 areas they assess during an inspection are:
- Safeguarding and Protection from abuse
- Managing risks
- Safe care and treatment
- Medicines management
- Learning when things go wrong
- Assessing needs and delivering evidence-based treatment
- Monitoring outcomes and comparing with similar services
- How staff, teams and services work together
- Supporting people to live healthier lives
- Consent to care and treatment
- Kindness, respect and compassion
- Involving people in decisions about their care
- Privacy and dignity
- Person-centred care
- Taking account of the needs of different people
- Timely access to care and treatment
- Concerns and Complaints
- Leadership capacity and capability
- Vision and strategy
- Culture of the organisation
- Governance and management
- Management of risk and performance
- Management of information
- Engagement and involvement
- Learning, improvement and innovation
Services are then given a Quality Rating as below
Excellent
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Good
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Needs Improvement
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Inadequate
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